Communications & Marketing Coordinator
Queens, New York, United States
Position Title: Communications & Marketing Coordinator
Reports To: Director of Communications & Digital Projects
Position Classification: Full-time, benefits-eligible, non-exempt
Work Location: Onsite at the Queens Museum (Corona, NY)
Work Schedule: Monday - Friday (10:00 AM - 6:00 PM); occasional weekends for special events
Salary Band: D1 - Coordinator
Salary Range: $22.00 per hour - $24.00 per hour
Management Classification: Non-supervisory
About the Queens Museum
The Queens Museum is dedicated to presenting the highest quality visual arts and educational programming for people in the New York metropolitan area, and particularly for the residents of Queens, a uniquely diverse, ethnic, cultural, and international community.
The Museum fulfills its mission by designing and providing art exhibitions, public programs, and educational experiences that promote the appreciation and enjoyment of art, support the creative efforts of artists, and enhance the quality of life through interpreting, collecting, and exhibiting art, architecture, and design.
The Queens Museum seeks an innovative Communications & Marketing Coordinator with a passion for social-first storytelling, exceptional writing, editing, and content production skills to support the QM’s communications and engagement strategy. Reporting to the Director of Communications and Digital Projects, the Coordinator is a key collaborator who works closely with the QM’s departments (including Exhibitions and Programs and Education) to produce compelling stories across social media platforms, including Facebook, Instagram, and Twitter. The Coordinator is responsible for monitoring social media accounts and analytics and supporting the overall communications strategy of the QM.
Successful candidates will be proactive self-starters and demonstrate enthusiasm for the QM’s mission and program. This position offers significant opportunities for professional development and creative collaboration across the NYC arts and culture sector. Residents of Queens, Bilingual candidates, and multilingual candidates
(Spanish, Mandarin, and or/ASL) are strongly encouraged to apply.
The Coordinator will also play an essential role in supporting the launch of the QM’s new website, which will go live in fall 2022.
Work closely with the Communications Team to execute a social media growth strategy to expand the Museum’s digital reach and grow awareness.
Create polished and compelling written and audio-visual content for the QM’s social media platforms, including Instagram, Twitter, and Facebook.
Identify new social platforms, analyze trends in social engagement, and uncover new tools for audience engagement and growth.
Monitor and interact with the Museum’s communities across social channels
Track and report social media activity to inform data-driven decision-making
Maintain cross-platform and platform-specific editorial calendar for social media content
Work collaboratively with QM’s departments and external contractors to aggregate, edit, and organize content for QM’s new website
Update and edit content on QM’s current website
Co-produce, edit, and proofread the QMs digital newsletter
Update and organize emailing marketing contacts on Mailchimp
Collaborate with QM colleagues to ensure a consistent voice and visual identity across all communication channels
Provide general administrative support for the Communications department
Organize and archive the QM’s visual assets according to the department
Coordinate press materials and events as needed
Other duties as assigned by the Director of Communications
This list represents the essential functions of the role, this list does not constitute an exhaustive list of job functions
Demonstrates initiative, resourcefulness and a creative approach to problem-solving
Thrives in culturally diverse settings
Displays a high level of support for colleagues, builds professional and respectful relationships with others
Adaptability and flexibility
Ability to work independently and as a team player in a fast-paced environment, handling multiple tasks and adhering to deadlines
Prior work experience in digital, editorial and/or social media writing or strategy
Educational background in Marketing, Communications, Advertising or a related field of study and/or its work experience equivalent
Passion for content creation in digital environments
Understanding of digital audience expectations and social-first storytelling
Prior analytics experience using Google Analytics, Facebook Insights, and Sprout Social
A strong creative instinct and point of view
Photography and/or videography skills (preferred)
Excellent verbal, written and interpersonal communication skills
Strong attention to detail
Excellent organizational skills and the ability to oversee projects from conception to delivery.
Strong knowledge of Instagram, Twitter, Facebook, and Mailchimp
Proficiency with Windows and Google Workspace Applications