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Ticketing and Marketing Tessitura Manager



marketing team as Ticketing and Marketing Tessitura Manager. This role supports the work of the communication and marketing department through the management of our CRM system (RAMP-hosted Tessitura) in relation to ticketing and audience data, marketing and communications related data reporting and

analyses, software integration such as WordFly, and other department functions as needed. Though prior experience with programs like SQL is not necessary, a willingness to learn how to use this program to strengthen

our Tessitura use is important. This position sits on the IAC Tessitura steering committee maintaining visibility

of the database company wide. The successful candidate will report to the director of communications and

marketing as a member of the communications and marketing team, and is responsible to the development operations manager in regards to the overall health and integrity of the data in the CRM and in helping formalize training across the organization. They will also be expected to work collaboratively with the broader

organization, including the programming, audience services, and development departments. This position is a priority and we are seeking to fill it as soon as possible.


Tessitura, TNEW and Website

Managing the build out of each season of programming in Tessitura and TNEW for performances, classes, and other programming

Responsible for general season maintenance, including ongoing updates to performances, classes, and other programming and TNEW copy

Assist with cross-proofing of output, including copy, dates, pricing, and capacity

Database management and data analysis

Responsible for managing and keep data points clean across all data points across the CRM (RAMP hosted Tessitura) for efficient information management for the communications and marketing department

Responsible for generating reports on an as need basis, including advanced reporting with SQL and custom SSRS reports (preferred, or willing to learn), list pulling, and Tessitura Analytics dash boarding

Coordination of company-wide database operations and maintenance with the development operations manager

Responsible for targeted audience list pulling for email messaging and other communications

Responsible for cross population of new contacts and data from all sign-up areas

Co-lead Tessitura v16 upgrade

Assist with providing ticketing/programming data for grant reports, as needed

Participation in bi-weekly IAC Tessitura steering committee meetings

Tessitura operations support

Provide limited support for ticketing and CRM for customer service, especially during season and education launches

Responsible for troubleshooting TNEW and Tessitura issues for marketing, programming, and audience services teams

Advise on appropriate architecture of the Tessitura, TNEW and website experience and how content and layout are created in the system, from the customer’s perspective

Maintain active involvement in the wider Tessitura community

Collaborate with development operations manager to structure appropriate trainings


A keen interest in the arts and nonprofit sector is preferred. The ideal candidate is an enthusiastic team

player with exemplary organizational skills and attention to detail. Candidate should

be extremely

comfortable working on multiple projects simultaneously and managing conflicting priorities. Other core

attributes of a successful candidate include:

 2+ years’ experience with Tessitura and deployment of TNEW set-ups required

 Experience in SQL and SSRS custom reporting, or a willingness to learn

 Prior box office or ticketing experience a plus

 Acute attention to detail

 Ability to communicate clearly and effectively about Tessitura functions and operations with all IAC staff, including those members who are not familiar with the application.

 Ability to prioritize and manage multiple tasks at once

 Ability to work both independently and collaboratively

 A commitment to fostering an equitable, diverse, and inclusive workplace


Salary range $60,000-$67,000, commensurate with experience. Benefits include: employer‐provided

medical/dental/vision insurance, 403(b) retirement plan, paid holidays, paid vacation, and pre‐tax

savings on transit/parking.

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